Purchased new, then changed clothes and stored in a glass case. I am listing this item for collection organization. The doll itself, white shoes, and a dress by a creator will be included and sent in a box. I apologize, but returns are not accepted to prevent swapping. No noticeable scratches or dirt have been confirmed, but please understand that this is a used item before purchasing. #LiccaCastle #Licca #LittleFactory #KobeSannomiyaOriginalLicca