Recently, there has been an increase in buyers who remain silent after purchase, don't respond to messages, and don't provide feedback after receiving the item. To ensure smooth transactions for both parties, please refrain from purchasing if you lack common courtesy. Customization includes the addition of ball bearings to the knob and drive gear shaft. I purchased this item new and spooled line on it, but I haven't used it because I didn't get the rod I wanted. The addition of ball bearings makes the reeling feel smooth. There are no noticeable scratches. *Please refrain from negotiating prices in the comments.*