I am selling items as I organize my home. I purchased this from UNIQLO several years ago. I don't remember using it, but I can't definitively say it hasn't been used, so I've marked the item condition as "Like New." I believe it's in beautiful condition, with no scratches, stains, or corner wear. The smartphone pouch is ivory in color. The shoulder strap is adjustable in length. There are no smokers or pets in my home. To reduce shipping costs, I may ship via post, so please be aware of this. Please understand that this item is a home-stored item from a private seller. Please note that returns, exchanges, and claims are not accepted.