This is a new item, but it is an old product, so please refrain from purchasing if you are looking for perfection. Please make your judgment based on the photos. Epoch Co. Sylvanian Families Cake Shop Waitress Set Regarding Shipping: It will be shipped via Yu-Packet, with a thickness of up to 3cm. Please note that it will be shipped in simple packaging, just in a plastic bag. If you would like it to be wrapped in packing materials, we can accommodate this with cash on delivery (collect).