There are no noticeable scratches. Upon close inspection, there are a couple of spots that appear shiny depending on the light, but I think they are not bothersome. ✅ Returns Accepted Regarding this product, we will accept returns if the earphones cannot be charged or paired, so please rest assured. Charging has been confirmed to work. Since the earphones themselves are missing, I cannot confirm anything else, so this is being sold as a junk item. Black case for WF-1000XM5 - Brand: SONY - Model: WF-1000XM5 - Color: Black Thank you for viewing.