Seller info

※ Basically, items are sent via non-standard mail, so it may take up to a week to arrive after shipping. → Some high-priced products have been changed to be delivered via Mercari delivery. Please note that items purchased on weekends will not be shipped immediately, as there is generally no collection on weekends and holidays. Regarding finger ramps: Recently, "somewhat malicious" individuals have begun selling imitations with a knowledge level that doesn't even allow them to adjust the main unit, and there has been an increase in consultations regarding after-sales service for unsuitable products. We will provide appropriate designs based on playing techniques and settings. However, there are variations in accuracy due to preferences in playing techniques, adjustment methods of the main unit, and measurements made by the customer. If you feel that the usability is definitively unsuitable after delivery, please feel free to contact us. Some products come with a redesign guarantee, and even if it falls outside our liability, we offer an exchange for the minimum listing price of 300 yen (you are responsible for return shipping costs of about 100 yen), unless there is a significant design change. (Important notes: Especially for wooden products) ・ Regarding flame grain products, there have been several customer disputes over purchase rights, and we have been instructed. Unless it is a dedicated listing, the person who purchased it will be given priority. ・ Because the quality of the wood does not meet processing standards (mainly due to poor drying or potential cracks), we cannot accept production using customer-supplied materials. ・ Decorative parts are basically spare lots or outlets that are no longer needed, so listings will be irregular. We will state this here because of the high number of inquiries. ・ Wooden products are produced in 3-5 cycles per year, depending on the size of the lot. Even if the item you have consulted about can be produced, it may take longer than you expect to complete.

Seller info

※ Basically, items are sent via non-standard mail, so it may take up to a week to arrive after shipping. → Some high-priced products have been changed to be delivered via Mercari delivery. Please note that items purchased on weekends will not be shipped immediately, as there is generally no collection on weekends and holidays. Regarding finger ramps: Recently, "somewhat malicious" individuals have begun selling imitations with a knowledge level that doesn't even allow them to adjust the main unit, and there has been an increase in consultations regarding after-sales service for unsuitable products. We will provide appropriate designs based on playing techniques and settings. However, there are variations in accuracy due to preferences in playing techniques, adjustment methods of the main unit, and measurements made by the customer. If you feel that the usability is definitively unsuitable after delivery, please feel free to contact us. Some products come with a redesign guarantee, and even if it falls outside our liability, we offer an exchange for the minimum listing price of 300 yen (you are responsible for return shipping costs of about 100 yen), unless there is a significant design change. (Important notes: Especially for wooden products) ・ Regarding flame grain products, there have been several customer disputes over purchase rights, and we have been instructed. Unless it is a dedicated listing, the person who purchased it will be given priority. ・ Because the quality of the wood does not meet processing standards (mainly due to poor drying or potential cracks), we cannot accept production using customer-supplied materials. ・ Decorative parts are basically spare lots or outlets that are no longer needed, so listings will be irregular. We will state this here because of the high number of inquiries. ・ Wooden products are produced in 3-5 cycles per year, depending on the size of the lot. Even if the item you have consulted about can be produced, it may take longer than you expect to complete.