Seller info

Business hours: 10:00 AM to 4:00 PM on weekdays. Pickup time is 2:30 PM every day. Shipping operations are closed on Sundays and holidays. * We ship via anonymous delivery, but the scope of after-sales support is limited (making it difficult to handle exchanges). ■ Returns and exchanges due to customer's convenience are not accepted. Please note that returns and exchanges will not be accepted in the following cases: ・Returns due to customer's convenience ・If the wrong product was delivered or there is an initial defect, and we are contacted more than 5 days after the product's arrival ・If you have not contacted us in advance regarding "returns and exchanges" ・If the manufacturer's tags/packaging/bags/warranty/instruction manuals/accessories, etc. are lost or damaged ・If the product packaging is damaged by the customer (including cases where the shipping label is directly attached to the product packaging upon return) ・Products that have been used even once (excluding product quality defects) ・Products processed for the customer (excluding product quality defects) ・Special products such as limited quantities and limited-time offers, and products with "Returns/Exchanges Not Accepted" indicated on the product page (excluding product quality defects) ・For products that come into direct contact with the skin, returns are only accepted if they are unused for hygiene reasons. ■ If the delivered product is different, or if there is damage or contamination Please contact us within 5 days of the product's arrival. We will promptly send a replacement or alternative product. If there is no replacement or alternative product, such as a limited edition item, we will refund the purchase price. ■ If there is a manufacturing defect in the product We will accept free repair, exchange, or return regardless of whether the product has been used or not. Please note that the determination of defects will be made by the manufacturer, and in the event of a disagreement between the customer and the manufacturer, the decision will be made by our company.

Seller info

Business hours: 10:00 AM to 4:00 PM on weekdays. Pickup time is 2:30 PM every day. Shipping operations are closed on Sundays and holidays. * We ship via anonymous delivery, but the scope of after-sales support is limited (making it difficult to handle exchanges). ■ Returns and exchanges due to customer's convenience are not accepted. Please note that returns and exchanges will not be accepted in the following cases: ・Returns due to customer's convenience ・If the wrong product was delivered or there is an initial defect, and we are contacted more than 5 days after the product's arrival ・If you have not contacted us in advance regarding "returns and exchanges" ・If the manufacturer's tags/packaging/bags/warranty/instruction manuals/accessories, etc. are lost or damaged ・If the product packaging is damaged by the customer (including cases where the shipping label is directly attached to the product packaging upon return) ・Products that have been used even once (excluding product quality defects) ・Products processed for the customer (excluding product quality defects) ・Special products such as limited quantities and limited-time offers, and products with "Returns/Exchanges Not Accepted" indicated on the product page (excluding product quality defects) ・For products that come into direct contact with the skin, returns are only accepted if they are unused for hygiene reasons. ■ If the delivered product is different, or if there is damage or contamination Please contact us within 5 days of the product's arrival. We will promptly send a replacement or alternative product. If there is no replacement or alternative product, such as a limited edition item, we will refund the purchase price. ■ If there is a manufacturing defect in the product We will accept free repair, exchange, or return regardless of whether the product has been used or not. Please note that the determination of defects will be made by the manufacturer, and in the event of a disagreement between the customer and the manufacturer, the decision will be made by our company.