Seller info

We strive to ship as quickly as possible. I have been using Mercari since May 2021. I have disposed of over 100 books and other items through Mercari. Books are generally stored at home in a bookshelf with glass doors. In November 2021, I had an unpleasant experience with an abnormal buyer named "Angel" (believed to be a female nurse residing in Ageo City, Saitama Prefecture). Even though the Japan Post tracking number indicated delivery, she claimed not to have received it a week later. She neglected to perform the necessary confirmation with Japan Post, which is the buyer's responsibility. When I contacted the delivery person directly and confirmed that it was indeed delivered, "Angel" repeatedly uttered abusive language that is difficult to write down, so I had the administration team terminate the transaction. It is likely that her claim of not receiving it was a fabrication. Since then, I have been cautious in my transactions, assuming that a certain number of such abnormal individuals exist among trading partners. On October 9, 2021, I noticed fraudulent use of Mercari Smart Pay by someone and contacted Mercari. However, it took over two weeks for the situation to begin moving towards a resolution. Mercari may want to label this as phishing, but I maintain that the problem lies with Mercari's vulnerable system (October 30, 2021). I am decluttering a vast number of books, DVDs, and other items. Many of the books are old and do not have barcodes, which makes things difficult.

Seller info

We strive to ship as quickly as possible. I have been using Mercari since May 2021. I have disposed of over 100 books and other items through Mercari. Books are generally stored at home in a bookshelf with glass doors. In November 2021, I had an unpleasant experience with an abnormal buyer named "Angel" (believed to be a female nurse residing in Ageo City, Saitama Prefecture). Even though the Japan Post tracking number indicated delivery, she claimed not to have received it a week later. She neglected to perform the necessary confirmation with Japan Post, which is the buyer's responsibility. When I contacted the delivery person directly and confirmed that it was indeed delivered, "Angel" repeatedly uttered abusive language that is difficult to write down, so I had the administration team terminate the transaction. It is likely that her claim of not receiving it was a fabrication. Since then, I have been cautious in my transactions, assuming that a certain number of such abnormal individuals exist among trading partners. On October 9, 2021, I noticed fraudulent use of Mercari Smart Pay by someone and contacted Mercari. However, it took over two weeks for the situation to begin moving towards a resolution. Mercari may want to label this as phishing, but I maintain that the problem lies with Mercari's vulnerable system (October 30, 2021). I am decluttering a vast number of books, DVDs, and other items. Many of the books are old and do not have barcodes, which makes things difficult.