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mario
132 Review
32
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My account was hijacked at the end of April 2024, and it was a difficult time, but it seems to have returned to normal? Being hijacked 3 times in a week?? It was finally discovered that the perpetrator had registered biometric authentication. I had my credit card number registered, so I canceled it immediately. Afterward, they said there was a charge of about 1.4 million yen, but I was able to stop it. Biometric authentication is the best recommendation to prevent damage, but if you can't do that, please check your personal information settings under Security → Login History to see if anyone else has logged in. I also recommend deleting your credit card information after each use. Mercari will compensate for both of these, but their response is slow, and you will definitely have an unpleasant experience.
Show originalSeller info
My account was hijacked at the end of April 2024, and it was a difficult time, but it seems to have returned to normal? Being hijacked 3 times in a week?? It was finally discovered that the perpetrator had registered biometric authentication. I had my credit card number registered, so I canceled it immediately. Afterward, they said there was a charge of about 1.4 million yen, but I was able to stop it. Biometric authentication is the best recommendation to prevent damage, but if you can't do that, please check your personal information settings under Security → Login History to see if anyone else has logged in. I also recommend deleting your credit card information after each use. Mercari will compensate for both of these, but their response is slow, and you will definitely have an unpleasant experience.
Seller info
Seller info
2024.4月末にアカウントを乗っ取られ大変でしたがやっと平常に？戻りました。一週間で3回乗っ取られるって？？最終的に犯人に生体認証されていたことが判明しました。クレジットカード番号を登録してあったのですぐ解約。その後140万円ほどの請求があったそうですが阻止できました。被害を防ぐには生体認証が一番おすすめですができない方は個人情報設定のセキュリティ→ログイン履歴で他の人がチェックインしていないかを時々確認してください。またクレジットカードも使うたびにクレジット情報を消すことをオススメします。いずれもメルカリから補償していただけますが返事が遅く嫌な思いをするのは間違いないです。
Show translatedMy account was hijacked at the end of April 2024, and it was a difficult time, but it seems to have returned to normal? Being hijacked 3 times in a week?? It was finally discovered that the perpetrator had registered biometric authentication. I had my credit card number registered, so I canceled it immediately. Afterward, they said there was a charge of about 1.4 million yen, but I was able to stop it. Biometric authentication is the best recommendation to prevent damage, but if you can't do that, please check your personal information settings under Security → Login History to see if anyone else has logged in. I also recommend deleting your credit card information after each use. Mercari will compensate for both of these, but their response is slow, and you will definitely have an unpleasant experience.
Show originalSeller info
My account was hijacked at the end of April 2024, and it was a difficult time, but it seems to have returned to normal? Being hijacked 3 times in a week?? It was finally discovered that the perpetrator had registered biometric authentication. I had my credit card number registered, so I canceled it immediately. Afterward, they said there was a charge of about 1.4 million yen, but I was able to stop it. Biometric authentication is the best recommendation to prevent damage, but if you can't do that, please check your personal information settings under Security → Login History to see if anyone else has logged in. I also recommend deleting your credit card information after each use. Mercari will compensate for both of these, but their response is slow, and you will definitely have an unpleasant experience.
Seller info
Seller info
2024.4月末にアカウントを乗っ取られ大変でしたがやっと平常に？戻りました。一週間で3回乗っ取られるって？？最終的に犯人に生体認証されていたことが判明しました。クレジットカード番号を登録してあったのですぐ解約。その後140万円ほどの請求があったそうですが阻止できました。被害を防ぐには生体認証が一番おすすめですができない方は個人情報設定のセキュリティ→ログイン履歴で他の人がチェックインしていないかを時々確認してください。またクレジットカードも使うたびにクレジット情報を消すことをオススメします。いずれもメルカリから補償していただけますが返事が遅く嫌な思いをするのは間違いないです。
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