There are no noticeable scratches or stains, and the overall condition is good, but please understand that this is a used item as it has been in someone's possession. A practical guide to learning the techniques to capture the hearts of customers. - Title: The Magic Compliment Dictionary to Win Over Customers - Author: Akira Nakagame - Content: Techniques to capture the hearts of customers - Table of Contents: 1. Starting with what they have 2. Meeting face-to-face 3. Learning about physical characteristics 4. Learning about behavior, personality, and atmosphere - Number of pages: Approximately 300 pages Thank you for viewing.