☆ Content Introduction This book is by Hiroshi Onishi, former Representative Director and President of Mitsukoshi Isetan Holdings, and details how he achieved a "field-first" approach and innovation. With the principles of "field over meetings" and "customer satisfaction over sales," he reveals his philosophy and practices across six chapters, covering the field strength, customer service, leadership, human resource development, and the sense of creating感動 (kando - deep emotional impact) in department store management. ☆ Recommended Points ・ Learn practical management philosophies from the department store industry. ・ Ideal for those interested in strengthening service from a "customer perspective." ・ The field-first approach is useful regardless of industry. ・ Highly rated as both a business book and a self-help book. ☆ Product Condition ・ Slight discoloration, folds, and scratches due to aging on the cover, spine, and pages. ・ No writing. ・ Readable without any problems. ☆ Shipping We will take waterproof measures, carefully package the item, and ship it promptly. #MitsukoshiIsetan #HiroshiOnishi #DepartmentStoreManagement #BusinessBook #SelfImprovement #FieldFirst #CustomerService #Leadership #Marketing #SalesStrategy