This is a shoulder bag. It's meant to be worn on the shoulder, not crossbody. I used it for work for about 3 years, so it shows signs of wear and tear, and has some dirt overall. As you can see in the photos, there are scratches, stains, and black marks inside. It has pockets both inside and out, and the zippered pocket was very convenient for storing valuables. It's soft and slouchy, and I think it's a design that can be used both on and off duty. It will be folded and packaged.